Cancellation and Refund Policy

1. Donations

As a non-profit organization, we handle donations with utmost care and transparency:

• One-time donations are generally non-refundable
• Recurring donations can be cancelled at any time
• Mistaken or duplicate donations will be refunded upon request

2. Cancellation Process

To cancel a recurring donation:

1. Log into your account
2. Navigate to donation settings
3. Click "Cancel Recurring Donation"
4. Confirm your cancellation

3. Refund Eligibility

Refunds may be issued in the following cases:

• Technical errors resulting in duplicate charges
• Incorrect donation amounts
• Unauthorized transactions

4. Refund Process

To request a refund:

1. Contact our support team within 30 days of the donation
2. Provide transaction details and reason for refund
3. Allow 5-7 business days for processing
4. Refunds will be issued to the original payment method

5. Processing Time

Refund processing typically takes 5-7 business days, depending on your payment method and financial institution.

6. Contact Information

For refund requests or questions, contact us at:
Email: druhin.mukherjee@gmail.com
Phone: [Your Phone Number]
Response Time: Within 24-48 hours